Reach out to the KOVVAR® team

Got a question or comment? You can use this form. After submitting, you'll receive a confirmation on screen right away. We aim to respond within 2 working days.

Depending on your question, we'll get in touch by phone or email. Please fill in your details as completely as possible so we can help you faster and more effectively.

Want to change something about your order? Please always use this form for modifications. This way we can process your change as quickly as possible. Please describe exactly what you'd like to change.

• - Want to update your address? Please provide your correct address details.
• - Want to change the (personalised) products you ordered? Please specify exactly what you'd like to change.
• - Want to add something to your order? Please describe exactly what should be added.
• - Don't forget to include your email address and order number.

If we need additional information to process your change, we'll be in touch as soon as possible.

Please always use this return form when returning or exchanging a product. This way we can process your return as quickly as possible. We'll work with you to decide whether we can adjust your order, exchange it, or arrange a full return.

Received a faulty or damaged product? This could be due to:

• - Poor quality
• - Incorrect fit
• - Wrong fastening system

Please include one or more photos of the issue with your form submission so we can find a solution faster. Returns or exchanges for defective products are handled at our cost. You can find our full return policy here.

• - Make sure the issue is clearly visible in the photos.
• - Include a photo of the mats placed in your car.
• - If available, also include a photo of the original car mats.

We also need your car's year of manufacture, model, and any special features (e.g. Sport, GTI, Automatic, Hybrid). This helps us quickly determine if we can offer you a different set.

Want to cancel your order? As long as we haven't shipped it yet, that's no problem. We'll refund the full amount as quickly as possible.

Please always use this cancellation form. This way we can process your cancellation without delay. Refunds are always made to the original payment method. How quickly you receive your refund depends on the payment method used. You can expect a refund within 5 to 7 working days.

Please fill in the form completely. Without your email address and order number, we cannot process your cancellation.

Do your mats not fit, or do you think we sent the wrong ones? Is your order incomplete? Did you receive the wrong fastening system, or none at all?

First of all, our apologies. Quality and customer satisfaction are at the core of everything we do. Unfortunately, things can occasionally go wrong. We'd like to put it right for you.

To find a solution as quickly as possible, please fill in the form below completely. Your request will go straight to the right team member. You may have received a defective product. This could be due to:

• - Poor quality
• - Incorrect fit
• - Wrong fastening system
• - Incomplete order

Please include one or more photos of the issue so we can find the right solution as quickly as possible. Returns or exchanges for defective products are handled at our cost.

• - Make sure the issue is clearly visible in the photos.
• - Include a photo of the mats placed in your car.
• - If available, also include a photo of the original car mats.

We also need your car's year of manufacture, model, and any special features (e.g. Sport, GTI, Automatic, Hybrid). This helps us quickly determine if we can offer you a different set.

Do you have a complaint? First of all, we're sorry to hear you're not satisfied with your order.

Customer satisfaction is very important to us, but sometimes things can go wrong. We want to resolve this for you. To handle your complaint as quickly as possible, please fill in the form below. Your complaint will be directed to the right team member so we can take care of it promptly.