Privacy policy
Your privacy matters to Kovvar. That's why we follow all applicable privacy legislation. Your personal data is safe with us, and we only use it properly. This privacy policy describes how we handle the personal data you share with us. If you have any questions or want to know exactly which data we hold, don't hesitate to contact us.
Order processing
When you place an order, we use your personal data to process it. We may share your details with our delivery partner so they can ship your order to you. We also receive payment information from your bank or credit card provider.
For this we use your payment details, name and address, email address, phone number, and billing address. We need this information based on the contract we have with you as a customer. We retain this data until your order is completed and for seven years after, as required by law.
Third parties
Kovvar works with a number of companies that may receive your personal data from us. For order processing, Kovvar works together with:
- Payment providers: Adyen and PayPal
- Delivery partner: UPS
We also work with partners whose software supports our processes. Where necessary, we share data with the following third parties:
- Trengo (customer service software)
- Exact (accounting)
- iController (payment reminders)
- Alektum (debt collection)
- Dropbox (document management)
All partners operate in accordance with current privacy legislation.
Newsletter
We'd like to keep you informed about special offers, new products, and services through our newsletter. We do this via email. You can unsubscribe at any time. Every message contains a link to opt out.
Sharing with other companies or institutions
Apart from the partners listed above, we never share your personal data with other companies or institutions, unless we are legally required to do so (for example, if requested by law enforcement in the event of a suspected crime).
Google Analytics
We use Google Analytics to understand how visitors use our website. We have a data processing agreement with Google, with strict terms on what they can track. We do allow Google to use Analytics data for other Google services. IP addresses are not anonymised.
Security
The security of your personal data is very important to us. To protect your privacy, we use secure connections (SSL) that encrypt all information exchanged between you and our website when you enter personal data.
Changes to this privacy policy
When our website changes, we may need to update this privacy policy. Please check this page regularly for new versions. We will do our best to notify you of any significant changes separately.
Access, changes, and deletion of your data
If you have any questions or want to know which personal data we hold about you, you can always contact us. You have the following rights:
- An explanation of which personal data we hold and what we do with it.
- Access to the exact personal data we have on file.
- Correction of any errors.
- Deletion of outdated personal data.
- Withdrawal of consent.
- Objection to certain uses of your data.
Please always clearly state who you are, so we can be sure we are modifying or deleting data for the right person.
Filing a complaint
If you feel we are not helping you in the right way, you have the right to file a complaint with the relevant supervisory authority in your country.
