FAQ

Are you a company or organization that needs multiple sets of car mats, perhaps with your own logo? Then you can take a look at our options here. We offer discounts for companies that order multiple sets at once. You also have the option to send us your company logo or text digitally, so that we can add them to the car mats - either for yourself or for your business contacts. If you are a company and order multiple sets, you can take advantage of our volume-based discount:

• up to 20 pcs/set → 20%
• over 20 pcs/set → by agreement

As an existing customer, you can also request a discount code for multiple orders. Contact our customer service team to find out more.

We often get asked if it is possible to order just the driver's mat or both front mats. We only produce complete sets. This is a conscious choice. For best results, all car mats should be replaced. In addition, the production costs for a single mat are as high as for a complete set. Therefore, it is not cheaper to produce one mat than a complete set.

Most mats are supplied with an original mounting system included in the price. There are some older car models that do not have a mounting system, or where the original mounting system is not available from us. In such cases, we will ship with a universal mounting system.

Please note: Some motorhome mats do not come with a mounting system. If you would like a universal mounting system, we can send it for a fee of €7.50. However, you will need to make the holes yourself. Attaching such mats involves making holes in the mats and drilling holes in the floor to attach them. If you would like to order a universal mounting system, please contact our customer service team.

We strive to offer as complete a selection as possible. We currently have over 3,000 car models on our website. However, it is possible that your car model is not listed. As new car models are constantly coming onto the market, we are constantly adding new car mats to our range.

New model
Do you have a new car but can't find suitable mats on our website? Then it is possible that we still need to measure the mats and they will be added to our range soon. You can contact our customer service team for more information.

Older model
Do you have an older model but can't find suitable mats on our website? Then it is less likely that these mats will be added to our range later.

Once you have completed your order, you will automatically receive an order confirmation email. If you cannot find the email, please check your spam folder. Have you entered the wrong email address? No problem – you can contact us by phone at +31 38 333 3110 or by email at info@kovvar.com. Is the email address correct, but you still have not received anything? Then please contact us.

You will receive an invoice by email immediately after your order has been paid. Haven't you received the email? Check your inbox - also your spam folder. Have you selected Klarna as your payment method? Then you will receive an invoice from Klarna as soon as your order has been shipped. You will also receive an invoice from us, intended for your own documentation.

Unfortunately, it is not possible to choose your own delivery date via the online store. As soon as we have shipped your package, you will receive a tracking number that you can use to change the delivery date via UPS.

Have you placed an order and are wondering if everything went as expected? A few minutes after you have completed your order, we will send you an order confirmation with your order number.

Do you have an email address that ends with @gmail.com?
The order confirmation may end up in the following folders:

• Main inbox
• Social
• Promotions
• Junk (found under "more", then "Spam")

Do you have an address that ends with @outlook.com, @live.no or @hotmail.com?
The order confirmation may be delivered to:

• Focused inbox
• Other inbox
• Trash

We work with UPS. Packages can be delivered to a private address or to a UPS Access Point. We do not deliver to PO Boxes.

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. With this number, you can track your package via the UPS website.

We deliver across Europe. Below is the full list of countries we currently ship to:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal (excluding Azores and Madeira), Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

We do not deliver outside of Europe. Don't see your country? Contact our customer service team and we'll do our best to help.

Shipping costs depend on the country you are ordering from. During the ordering process, we will display the shipping costs in the shopping cart. For deliveries to certain islands or remote areas, additional shipping costs may apply*. The shipping cost is calculated based on the zip code provided when ordering.

* Deliveries to sparsely populated or difficult-to-reach areas incur higher operating costs, and therefore shipping costs are higher in these cases. The shipping cost is calculated based on the zip code provided when ordering.

If the first delivery attempt fails, you can check the available options on the UPS website. If you have a UPS account, you can enter preferences such as "deliver to a neighbor." UPS will follow these instructions if you are not home.

The delivery time is 10 to 14 business days.

Yes, Klarna handles the entire after-sales process for us. Once we have shipped your order, you will receive a digital invoice from Klarna by email. You then have 14 days to pay. The payment information can be found on the invoice. With the Klarna app, you get a full overview of your invoices and payments.

Unfortunately, you may be visiting us while our website is experiencing problems. Here we explain what can happen during the payment process and what you should do next. Your order is only complete when all steps have been completed and the transaction is successful. You will then be redirected to a thank you page and you will receive an order confirmation by email within a few minutes. Sometimes there may be a delay, but the order confirmation should be sent within 10 minutes. Also check your spam folder to make sure the email has not ended up there. Are you having problems due to an error with your bank or with the selected payment method? In this case, you will be automatically sent back to select a new payment method. Are you still receiving an error message? In this case, you can try again later or contact us. It may also help to clear your browser history or use a different browser.

You will receive an invoice by email immediately after your order has been paid. Haven't you received the email? Check your inbox - also your spam folder. Have you selected Klarna as your payment method? Then you will receive an invoice from Klarna as soon as your order has been shipped. You will also receive an invoice from us, intended for your own documentation.

At Kovvar.com you can pay with:

• Visa
• MasterCard
• American Express
• PayPal
• Klarna

Depending on your country, additional payment methods may be available at checkout.

Can I order by phone?
It is not possible to order by phone. For security reasons, we do not want to process payment information over the phone.

Can I pay by cash on delivery?
Cash on delivery is not possible.

The products must be packed in the original packaging. Make sure that the mats are not folded, but lie flat or rolled up. If we receive the mats folded and they have been damaged as a result, we are unfortunately unable to refund the full purchase price.

On our website we offer car mats made of different materials. Here are the warranty periods for each material:

• Needle felt – 1 year warranty
• Velour mats (Comfort) – 2 years warranty
• Luxury velour mats (Luxury) and rubber mats (Rubber) – 3 years warranty
• Premium mats and DuoGrip – 4 years warranty

Warranty conditions:

• We do not provide a warranty for damage caused by improper use, improper maintenance or lack of maintenance.
• After a complaint, we must be given the opportunity to assess the defect and, if justified, correct it.
• We do not provide a warranty for loss of appearance due to wear and tear and aging.
• No warranty for damage caused by sharp materials.
• No warranty for heavier loads than the product is designed for.
• No warranty for damage caused by liquid leakage on or under the mat, including consequential damage such as mold or bad odors.
• No warranty for damage caused by pets, such as scratches, bites, etc.
• No warranty for damage caused by cleaning agents, cosmetics or similar oxidizing substances.
• No warranty after using chemicals on our products (corrosive/corrosive substances).
• No warranty for moisture damage or stains caused by urine.

We strive to offer as complete a selection as possible. We currently have over 3,000 car models on our website. However, it is possible that your car model is not listed. As new car models are constantly coming onto the market, we are constantly adding new car mats to our range.

New model
Do you have a new car but can't find suitable mats on our website? Then it is possible that we still need to measure the mats and they will be added to our range soon. You can contact our customer service team for more information.

Older model
Do you have an older model but can't find suitable mats on our website? Then it is less likely that these mats will be added to our range later.